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Written in ASP.NET, it is easy to install, simple to use and accessible from anywhere as a web application.
Jitbit HelpDesk tracks and handles customers issues, saving a company's precious time and face.
It works pretty simple, starting from when a customer submits an issue (ticket) to the Jitbit Help Desk web-application.
Here are some key features of "Jitbit Help-Desk":
· Email notifications
· Turns emails into help-desk tickets
· Support-widget embed code for any website
· Easy to use interface
· File attachments with tickets
· Asset management
· Knowledgebase system
· General reports page
· Secure system
· Roles and security permissions
· Flexible
· Multilingual
· C# source codes available for developers
Requirements:
· Web Server: Windows 2000, Server 2003 or XP Professional, IIS v4 or higher, Microsoft ASP.NET 2.0
· Database Server: SQL Server (versions 7, 2000, 2005, MSDE or SQL Server Express).
· Web Browser: Internet Explorer 5.0+, Firefox 1.0+, Netscape
What's New in This Release: [ read full changelog ]
· Do not add people from "TO" address to the ticket, only from "CC" (incoming emails)
· Failed notifications queue - notifications, which were failed to sent, are not dropped, but saved and resend later.
· Reply templates (canned responses) are now shown only to techs
· User's greeting template - like signature, but in the begining of the reply.
· Custom report builder - build custom reports with the data you need
· Is Manager user attribute - can see tickets from others from the same company
· Showing "Are you sure you want to leave" box when unsent reply is typed in on the ticket page
· New user field "Department"
· Bug fixes and UI improvements
Via: Jitbit Help-Desk 7.5.0
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