Jitbit Help-Desk 8.0.1

Developer: Website: License / Price: Platforms: Databases: Language: Last Updated: Category: JitBit Software | More scripts www.jitbit.com Free Trial Commercial License - Single Installation, 1 Company ($349.00) Commercial License - Unlimited Installations, 1 Company ($499.00) Commercial License - Single Installation, Source Code ($699.00) Commercial License - Unlimited Installations, 1 Company, Source Code ($985.00)  BUY the full version Windows N/A ASP.NET January 23rd, 2013, 21:55 GMT [view history] C: \ Customer support \ Help Desk

Written in ASP.NET, it is easy to install, simple to use and accessible from anywhere as a web application.

Jitbit HelpDesk tracks and handles customers issues, saving a company's precious time and face.

It works pretty simple, starting from when a customer submits an issue (ticket) to the Jitbit Help Desk web-application.

Here are some key features of "Jitbit Help-Desk":

· Email notifications
· Turns emails into help-desk tickets
· Support-widget embed code for any website
· Easy to use interface
· File attachments with tickets
· Asset management
· Knowledgebase system
· General reports page
· Secure system
· Roles and security permissions
· Flexible
· Multilingual
· C# source codes available for developers

Requirements:

· Web Server: Windows 2000, Server 2003 or XP Professional, IIS v4 or higher, Microsoft ASP.NET 2.0
· Database Server: SQL Server (versions 7, 2000, 2005, MSDE or SQL Server Express).
· Web Browser: Internet Explorer 5.0+, Firefox 1.0+, Netscape

What's New in This Release: [ read full changelog ]

· Embedded image attachments from email are now embedded to tickets. Support for "[img]att123[/img]" bbcode tag
· Improved usability on the categories page in the admin panel
· Lots of fixes in the incoming mail checker (mostly for the new version of Outlook)
· "Mark ticket as spam" button in toolbar
· Do not delete reply content when there were an error while posting it
· User now cannot select company when registering
· AppURL setting in web.config, which overrides Helpdesk URL in all outgoing email notifications (manual)
· Search permissions fixes
· Fixed a bug with checkboxes in a comment subscribers section when clicking "for techs only"
· Techs are allowed to create new users (they need for the "onbehalf" feature)
· Fixed "view" button on edit user page
· Fixed sync from AD button
· Fixed custom fileds design on the new ticket page
· Translation fixes
· Added apple touch icon for all devices
· Hide green new ticket button on a new ticket page to avoid clicks by mistake
· Sending welcome email when a user is created from incoming email
· Show tickets filter on the main page for techs only

Via: Jitbit Help-Desk 8.0.1