ViArt HelpDesk 4.1

Developer: Website: License / Price: Platforms: Databases: Language: Last Updated: Category: Viart Ltd | More scripts www.viart.com Free Trial Commercial License ($249.00)  BUY the full version Windows / Linux / Mac OS / BSD / Solaris MySQL / PostgreSQL PHP September 3rd, 2012, 13:56 GMT C: \ Customer support \ Help Desk

Easily keep track of customer problems and help fix them.

Here are some key features of "ViArt HelpDesk":

· Unlimited number of departments
· Unlimited number of managers
· Assign managers to different departments
· Reassign tickets to other managers
· Use predefined template replies and signatures
· Ticket types and statuses
· Status icons
· Three levels of ticket priority: high, normal and low
· Knowledgebase
· Add attachments
· CAPTCHA spam filter
· Statistics
· Tickets management
· Email notifications
· Built-in search engine
· Send messages to customers

Requirements:

· MySQL version 3.22.x or higher.
· PostgreSQL 7.1 or higher
· Any ODBC connected database

Via: ViArt HelpDesk 4.1