osTicket 1.6.0 / 1.7 RC4

Developer: Website: License / Price: Platforms: Databases: Language: Last Updated: Category: osTicket.com | More scripts www.osticket.com GPL - GNU General Public License  Windows / Linux / Mac OS / BSD / Solaris MySQL PHP December 22nd, 2012, 17:57 GMT [view history] C: \ Customer support \ Help Desk

It's an attractive alternative to high-cost and complex customer support systems.

Here are some key features of "osTicket":

· POP3 login
· Uses a Perl gateway, PHP backend, and MySQL database
· Admin/Supporter/User panels
· Autoresponders
· Set a limit on tickets an user can open
· Accept email attachments
· Limit attachment size
· Tickets can be organized in categories
· Define user groups
· Email alerts
· Easy assign tickets per users
· Help topcis
· Activity history

Requirements:

· PHP 4.3 or higher
· MySQL 4.4 or higher

What's New in This Release: [ read full changelog ]

· Security related fixes.
· Bug fixes reported from the previous release.
· Captcha support.
· Auto-refresh support.
· Improved email parsing - support for nested mime messages (Apple Mail).
· Improved ticket locking and auto-unlock support.
· New template for staff created tickets.
· Canned/premade response on new ticket page (staff).
· Base variables support on canned/premade responses.
· Session IP binding made optional.
· Other minor improvements.

Via: osTicket 1.6.0 / 1.7 RC4