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Written in ASP.NET, it is easy to install, simple to use and accessible from anywhere as a web application.
Jitbit HelpDesk tracks and handles customers issues, saving a company's precious time and face.
It works pretty simple, starting from when a customer submits an issue (ticket) to the Jitbit Help Desk web-application.
Here are some key features of "Jitbit Help-Desk":
· Email notifications
· Turns emails into help-desk tickets
· Support-widget embed code for any website
· Easy to use interface
· File attachments with tickets
· Asset management
· Knowledgebase system
· General reports page
· Secure system
· Roles and security permissions
· Flexible
· Multilingual
· C# source codes available for developers
Requirements:
· Web Server: Windows 2000, Server 2003 or XP Professional, IIS v4 or higher, Microsoft ASP.NET 2.0
· Database Server: SQL Server (versions 7, 2000, 2005, MSDE or SQL Server Express).
· Web Browser: Internet Explorer 5.0+, Firefox 1.0+, Netscape
What's New in This Release: [ read full changelog ]
· Bulk actions in tickets grid are allowed to admins only
· Cloning ticket fixed. Also, cloning allowed to ticket owners as well (not just tech users)
· Reset "allowed categories" cache on logout
· Small date range fix
· Summary report fixes
· "From user" filter fixed
· Saving search criteria after form submit
· Search export to csv
· Unassigned filter fixed
· Assign to tech fixes
· Fixed JS error in IE upon clicking "More"
· Nice error messasge when closing ticket with unset mandatory fields
· Dynamics report fixed
· Security fixes - now all pages are allowed for anonyous users
· Ticket details fixes
· "Reply and close" fixes
· Showing fullnames in suggest-popups
· Redirect to login from GetAttachement when unathorized
· Fixes wrong Attachment date and time
· Fixed quick search by ticket number
· Fixed paging in admin users page
Via: Jitbit Help-Desk 7.1.12
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