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LiveZilla is not a hosted solution, which means that LiveZilla needs to be installed on the local computer and on the webserver as well.
It comes in two parts, a server client which runs on a PHP & MySQL server, and a desktop client which connects the server to the staff's PCs.
Alternatively an IIS & MS-SQL version can alse be used.
Tickets or live chats are automatically redirected from the server to the admin'ssupport PC.
The full package contains the LiveZilla Server (PHP), LiveZilla Server Admin for Windows, LiveZilla Operator Client for Windows and the LiveZilla Webclient.
Here are some key features of "LiveZilla":
· No Monthly Fee
· No Setup Fee
· Maximum number of Operators - Unlimited
· Maximum number of Groups - Unlimited
· Maximum number of Chats - Unlimited
· Maximum number of Websites / Servers / Domains - Unlimited
· Multiple Operator Support
· Operator Initiated Chats / Chat Invitations
· Chat Queue Line (with approx. waiting time and queue position)
· Real-Time Visitor Monitoring
· Offline Messages
· Ratings / Feedback Form
· GeoTracking
· Chat Forwarding
· Email Chat Transcript
· Multiple Website Support
· Database Support (MySQL)
· Global Chat Archive
· Automatic Chat Invitations, Website-Pushs, Alerts, Sounds
· URL-Based Visitor Filters
· Visit Counter
· Security Filter
· Live Chat / Live Help / Live Support
· SSL Support
· Downloadable Operator Visitcards (in chat)
· Push Web Pages / Website-Pushs
· Typing Indicator (bi-directional)
· Translation Editor
· Custom Chat Input Fields
· Multiple Chat Invitation Styles
· Translation Editor
· Display of Visitor Referrer and Entry Page URLs
· Display of Visitor History
· Customization and Branding
· Sound & Visual Alerts
· WebCam Support
· LiveZilla Desktop Client for Windows
· User / Group Permissions
· File Transfers (bi-directional) / File Management
· LiveZilla Server-Admin for Windows
· Minimum Server Requirements
· Global Canned Messages
· Answer Suggestions / Quick Search Window
· PHP API
· Multi Language Support - French, German, English, Italian, Spanish, Portuguese, Dutch, Slovakian and more.
Requirements:
· IIS or Apache Server
· PHP 5 or higher
What's New in This Release: [ read full changelog ]
New:
· Chat Bots
· Commercial Chats / Pay Chats with PayPal integration
· Instant callback service
· Operator chat response time logging
· Respect "Do-Not-Track" header (optional)
· Hide group selection parameter for chats and tickets
· Add your Tracking or Analytics Code to the chat window
· Send chat transcripts to email address from chat archive
· URL's of files and hyperlinks will be shown in chat transcript email
· Copy operator account (User Management)
· Copy operator permissions (User Management)
· Statistics for the Translation Mode which will make translation much easier
· Standard chat button can be hidden when all operators are away/offline
Changes:
· Chat login information will not be saved as session data (IP based)
· Reposts(messages from previous chats) will be displayed with a blue header for better clarity
· Default font color setting removed
· Floating Chat Button and On-Site Overlay Chat can be used even when visitor monitoring is deactivated
· Client side auto status setting removed (please use group based (server side) chat limitation instead)
Bugfixes:
· IE 9 does not display the chat correctly when using a Right-To-Left based language
· Missing line breaks in chat transcript and offline message emails
Via: LiveZilla 4.2.0.4
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