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Written in ASP.NET, it is easy to install, simple to use and accessible from anywhere as a web application.
Jitbit HelpDesk tracks and handles customers issues, saving a company's precious time and face.
It works pretty simple, starting from when a customer submits an issue (ticket) to the Jitbit Help Desk web-application.
Here are some key features of "Jitbit Help-Desk":
· Email notifications
· Turns emails into help-desk tickets
· Support-widget embed code for any website
· Easy to use interface
· File attachments with tickets
· Asset management
· Knowledgebase system
· General reports page
· Secure system
· Roles and security permissions
· Flexible
· Multilingual
· C# source codes available for developers
Requirements:
· Web Server: Windows 2000, Server 2003 or XP Professional, IIS v4 or higher, Microsoft ASP.NET 2.0
· Database Server: SQL Server (versions 7, 2000, 2005, MSDE or SQL Server Express).
· Web Browser: Internet Explorer 5.0+, Firefox 1.0+, Netscape
What's New in This Release: [ read full changelog ]
· Removed "disable welcome email" setting, instead - checkbox "send welcome email" on the user creation page
· Better incoming email parsing, saves spaces
· Renamed "Reports" to "Reporting" - to prevent helpdesk conflicts with SQL Reportng Services
· Improved Knowledge-Base article creation process.
· Fixed "String reference not set" error when creating a user with Windows Authentication enabled. Also, no "login/password" in welcome email for Windows Auth
· Fixed "dangerous request" error when adding news to helpdesk
· Added "Change category" to the ticket actions popup in the tickets grid
· Fixed new ticket button on admin pages
· Fixed permissions in ticket actions popup
Via: Jitbit Help-Desk 7.5.3
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