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The plugin was developed for the WordPress e-commerce plugin wpStoreCart, but can also be used without it.
Provides a simple and intuitive admin backend, where tickets can be solved or closed with ease.
Installation:
Unpack and upload it to the /wp-content/plugins/ directory.
Activate the plugin through the 'Plugins' menu in WordPress.
Here are some key features of "wpsc Support Tickets":
· Users can create support tickets and reply to their own tickets
· Admins, and any user granted the manage_wpsc_support_tickets capability, can reply to, close, or delete any ticket
· Front end support ticket interface is done in jQuery, and utilizes Ajax ticket loading
· Customizable departments, email messages, and CSS for custom solutions
· Can hide support ticket capabilities from a user who has not purchased a specific product (requires wpStoreCart 2.4.9 or higher)
· Admin dashboard widget shows all open tickets
· Both the admin and frontend provides a WYSIWYG HTML editor for formatting
· i18n ready and compatible
Requirements:
· WordPress 2.8 or higher
What's New in This Release: [ read full changelog ]
· German translation provided.
Via: wpsc Support Tickets 1.8.4
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