Jitbit Help-Desk 7.2.1

Developer: Website: License / Price: Platforms: Databases: Language: Last Updated: Category: JitBit Software | More scripts www.jitbit.com Free Trial Commercial License - Single Installation, 1 Company ($349.00) Commercial License - Unlimited Installations, 1 Company ($499.00) Commercial License - Single Installation, Source Code ($699.00) Commercial License - Unlimited Installations, 1 Company, Source Code ($985.00)  BUY the full version Windows N/A ASP.NET August 11th, 2012, 22:22 GMT [view history] C: \ Customer support \ Help Desk

Written in ASP.NET, it is easy to install, simple to use and accessible from anywhere as a web application.

Jitbit HelpDesk tracks and handles customers issues, saving a company's precious time and face.

It works pretty simple, starting from when a customer submits an issue (ticket) to the Jitbit Help Desk web-application.

Here are some key features of "Jitbit Help-Desk":

· Email notifications
· Turns emails into help-desk tickets
· Support-widget embed code for any website
· Easy to use interface
· File attachments with tickets
· Asset management
· Knowledgebase system
· General reports page
· Secure system
· Roles and security permissions
· Flexible
· Multilingual
· C# source codes available for developers

Requirements:

· Web Server: Windows 2000, Server 2003 or XP Professional, IIS v4 or higher, Microsoft ASP.NET 2.0
· Database Server: SQL Server (versions 7, 2000, 2005, MSDE or SQL Server Express).
· Web Browser: Internet Explorer 5.0+, Firefox 1.0+, Netscape

What's New in This Release: [ read full changelog ]

· DB upgrade script fix
· User-search fix
· Fixes "email already taken" error when using helpdesk with Active Directory
· Improved email handler: loop-emails, auto-reply filter etc.
· Not adding empty comments from incoming emails.
· Bugfix: closing tickets in the non-hosted version.

Via: Jitbit Help-Desk 7.2.1